Terms and Conditions
The material displayed on this Website is provided without any guarantees, conditions, or warranties as to its accuracy.
Pricing subject to change, minimum order quantities may vary and change. Occasional delays and lead times may occur due to stock or manufacturer issues.
Free Shipping Terms:
Orders under $50 will be charged a small order fee of $8.95
Free Dock to Dock: Premier & Companies will deliver your order of $50 or greater for free from Dock-to-Dock when shipped to an address located within the Contiguous United States.
Additional Fees Apply to Hawaii, Alaska, Puerto Rico, & APO or FPO: When shipping an order to the locations listed above, a minimum shipping fee of $100 will apply. Large orders may incur additional freight charges above the minimum $100. Customers will be notified of freight charges prior to order fulfillment.
Additional Freight Fees Apply Without Loading Dock: If you order an item but don’t have a loading dock, the freight company charges for a lift gate. Customers will be notified of freight charges prior to order fulfillment.
Inside or Additional Floor Delivery Incurs Additional Fees: If you order a freight item AND require delivery inside or above the first floor, delivery fees will apply. Customers will be notified of freight charges prior to order fulfillment.
Special Order items: may not always qualify for free shipping.
Return Policy:
All returns require a Return Merchandise Authorization (RMA) Number. Products received without Return Authorization may be refused and/or unable to be validated for credit posting. Delivery date is considered the date of product being delivered and not the date of the product being opened.
Damaged Products Received:
We encourage customers to inspect all materials immediately upon delivery. Damage claims should be reported as quickly as possible. After 7 days of signed acceptance of product, damage claim will be submitted for review. Damaged claims should be accompanied with a detailed description of damages to goods. Photos are welcome when available. Honored damaged claims will be retrieved at no expense to customer. Damaged products will be replaced free of charge or full credit will be issued.
Defective Products Received:
Defective products can be returned to Premier up to 30 days after signed date of delivery. Valid reason and proof of defectiveness is required. After 30 days customer may be directed to contact manufacturer direct for further assistance.
Wrong Item Ordered / Customer Error / No Longer Needs Item:
Return requests will be honored up to 30 days after signed date of delivery. We are unable to honor return requests for Medical Supplies (First Aid Kits/Tylenol/Advil etc.) and/or perishable items at this time. A 10% Restocking Fee will be deducted from credit posting for incorrect products ordered. Customer will be responsible for return of product to our designated facility (return details will be provided on a case by case basis).
Contractor Error:
Return requests will be honored up to 30 days after signed date of delivery and will be fully refunded. Contractor will provide pickup / call tag information at no expense to customer. All returned products must be in their original manufacturer packaging and unopened. Merchandise received opened and/or used may be returned to sender. We will be unable to post credit to customer account if products are open or used. Once merchandise is received and processed, credit will be issued. Finalization of credit can take approximately 5-7 business days after receipt of goods into our facility.
Shortage/Warehouse Picking Error:
Shortages and Warehouse picking errors should be reported within 5 days of signed acceptance and delivery. Shortage claim will be filed with shipping facility and merchandise will be processed for reshipment at no charge to customer.
Cancellation Policy:
Cancelation Requests should be made as quickly as possible. After 24 hours of order receipt, we reserve the right to deny cancelation request.
Adjustment of Delivery Address or Refusal of Deliveries:
Orders requiring delivery address correction, after merchandise has shipped, will be assessed a 15% Re-Consignment Fee. Orders refused upon delivery, due to customer error or receiving error, will be assessed a 15% Refusal Fee. Customer will be responsible for 15% Re-Delivery Fee if reshipment is requested. Orders refused at delivery, due to damage, must be noted with Delivery Company and will be redelivered at no expense to customer. Orders unable to be delivered, due to Facility Closures or Incorrect Address provided by customer will be assessed a 10% Restocking Fee. Customer will be responsible for 15% Re-Delivery Fee if reshipment is required.
Address Correction Fees:
If any shipment has an incorrect or incomplete address, Premier will make reasonable efforts to secure the correct or complete address and will make available to the shipper the correct address. Premier may also correct or complete an address based on information obtained from the shipper or consignee. An Address Correction charge will be assessed to the shipper for an address correction or completion. An address validated by Premier may be incorrect or incomplete for purposes of completing delivery and may be corrected by Premier. Address Correction Fees will be assessed at a flat rate of $10.00 per package.
Residential Delivery Fees:
Residential deliveries will incur a flat rate $5.50 Residential Delivery Fee per package.
Point of Export Deliveries:
Orders utilizing a GSA export depot delivery location (New Cumberland Pennsylvania, Tracy California, Etc….) are considered accepted at the Point of Export on the date signed for delivery. Damage claims must be annotated at the delivery location and Premier will NOT be responsible for damage claims incurred by the Government moving the items to an overseas or stateside location. All other Terms and Conditions for Point of Export deliveries will abide by the outlined Terms and Conditions contained within Premiers’ Terms and Conditions attached here within. Returns for any reason on Point of Export Deliveries will be the customers’ responsibility to return back to our designated warehouse upon receipt of a Return Authorization Number (RMA).
Special Delivery Services:
Special Delivery Services must be coordinated with Premier prior to order placement. Orders placed with Premier are Dock to Dock deliveries. Orders that are eligible to be shipped via Ground Service (UPS, Fedex, or US Mail) will be delivered to the floor or suite number annotated on order.
Orders that exceed the limits for Ground shipments will ship via LTL or Common Carriers. UPS/Fedex/US Mail has established specific weight and size limits for the packages that you send with all UPS/Fedex/US Mail services.
Shipments larger than the limits listed below will require the use of our Common or LTL Carriers.
Packages can be up to 65 lbs.
Packages can be up to 165 inches in length and girth combined. Packages can be up to 108 inches in length.
Orders outside these size or weight restrictions will ship via Common or LTL Carriers and are Dock to Dock deliveries only. If additional services are required on these orders please contract Premier and Companies, Inc. prior to order placement. Any additional charge incurred due to Common or LTL carriers without prior notification to Premier will be customers’ responsibility.
Examples of Delivery Services that will require additional delivery costs: Lift Gate Required
Offloading of Merchandise onto Loading Dock
Inside Delivery to Floor or Suite for LTL / Common Carrier orders White Glove Inside Delivery
Stairs or Obstacles preventing normal delivery Change of delivery location at point of delivery
Excessive wait times due to security or clearance checks Re-consignment of merchandise
Special Truck Size other than Standard LTL Trailers Deliveries requiring merchandise to be palletized
Driver required to have a forklift and/or Pallet Jack on board for offloading purposes APO/FPO Delivery required
International or OCONUS Deliveries
Overnight / 2nd Day / Expedited Delivery Services
For all non-standard deliveries it is suggested that you contact Premier and Companies to ensure deliveries meet the requirements for Free Freight and that our trained and professional staff can assist you with unique or special delivery instructions. A quote can be provided for special delivery requirements. If Premier is not contacted before the placement of order it will be the customers’ responsibility to cover all verifiable shipping costs incurred by Premier due to delivery issues caused by customers’ delivery locations.
Empty Toner Return Policy:
For all Toner purchased from Premier & Companies, Inc. we will provide you a customer and Return Authorization Number and Prepaid FedEx Label for the return of the depleted toner cartridges. Proof of original purchase is required, and empty toner cartridges must be received back within 120 days of original purchase date. Depleted toner cartridges must be sent back in the original manufacturer boxing and the prepaid label and Return Authorization Number clearly visible. It is the customers’ responsibility to provide the sealed, labeled, and prepared return to an authorized FedEx representative or location. All returns received without prior Return Authorization Number and Prepaid FedEx Label will be refused at warehouse facility. Toner Return Policy only applies to Certified Original Manufacturer Toners (OEM) and is not applicable for Ink Jet, Plotter, or Specialty Ink Cartridges.
To find out if your purchase is eligible for our Empty Toner Return Policy please contact government@premierandco.com and provide your original Invoice Number and Customer PO Number and we will provide you an Empty Toner Return form to fill out and send back to us. Upon approval you will be provided directions on how to proceed with your return.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
Pricing & Availability
Whilst we try and ensure that all details, descriptions, availability, and prices which appear on this Website are accurate, errors may occur. If we discover an error in the availability or price of any goods which you have ordered, we will inform you of this as soon as possible. We may give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
Payments
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
All credit card transactions are reviewed by a 3rd Party service for fraud. If a potential fraud risk exists, customers will be asked to prepay with a check. Please contact us with any questions.
General Information
Premier & Companies (“shop.premierandcompanies.com”) owns and operates this Website. This document governs your relationship with Premier & Companies (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions, and notices (the "Terms of Service").
By using the Services, you are agreeing to all the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
This Website may contain links to other websites (the "Linked Sites"), which are not operated by Premier & Companies. Premier & Companies has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.
Privacy Policy
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor.
With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users’ access or visit.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.
Upon request we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them, a description of information that we maintain about them. Consumers can access this information by writing to us at the above address. Consumers can have this information corrected by sending us an e-mail at the above address or calling us at the above telephone number.
Intellectual Property
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of Premier & Companies or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by shop.premierandcompanies.com and its licensors.
You may store, print, and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute, or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website, nor may you use any such content in connection with any business or commercial enterprise.
The material displayed on this Website is provided without any guarantees, conditions, or warranties as to its accuracy.
Pricing subject to change, minimum order quantities may vary and change. Occasional delays and lead times may occur due to stock or manufacturer issues.
Free Shipping Terms:
Free Dock to Dock: Premier & Companies will deliver your order of $50 or greater for free from Dock-to-Dock when shipped to an address located within the Contiguous United States.
Orders under $50 will be charged a small order fee of $8.95
- Additional Fees Apply to Hawaii, Alaska, Puerto Rico, & APO or FPO: When shipping an order to the locations listed above, a minimum shipping fee of $100 will apply. Large orders may incur additional freight charges above the minimum $100. Customers will be notified of freight charges prior to order fulfillment.
- Additional Freight Fees Apply Without Loading Dock: If you order an item but don’t have a loading dock, the freight company charges for a lift gate. Customers will be notified of freight charges prior to order fulfillment.
- Inside or Additional Floor Delivery Incurs Additional Fees: If you order a freight item AND require delivery inside or above the first floor, delivery fees will apply. Customers will be notified of freight charges prior to order fulfillment.
- Special Order items: may not always qualify for free shipping.
Return Policy:
All returns require a Return Merchandise Authorization (RMA) Number. Products received without Return Authorization may be refused and/or unable to be validated for credit posting. Delivery date is considered the date of product being delivered and not the date of the product being opened.
Damaged Products Received:
We encourage customers to inspect all materials immediately upon delivery. Damage claims should be reported as quickly as possible. After 7 days of signed acceptance of product, damage claim will be submitted for review. Damaged claims should be accompanied with a detailed description of damages to goods. Photos are welcome when available. Honored damaged claims will be retrieved at no expense to customer. Damaged products will be replaced free of charge or full credit will be issued.
Defective Products Received:
Defective products can be returned to Premier up to 30 days after signed date of delivery. Valid reason and proof of defectiveness is required. After 30 days customer may be directed to contact manufacturer direct for further assistance.
Wrong Item Ordered / Customer Error / No Longer Needs Item:
Return requests will be honored up to 30 days after signed date of delivery. We are unable to honor return requests for Medical Supplies (First Aid Kits/Tylenol/Advil etc.) and/or perishable items at this time. A 10% Restocking Fee will be deducted from credit posting for incorrect products ordered. Customer will be responsible for return of product to our designated facility (return details will be provided on a case by case basis).
Contractor Error:
Return requests will be honored up to 30 days after signed date of delivery and will be fully refunded. Contractor will provide pickup / call tag information at no expense to customer. All returned products must be in their original manufacturer packaging and unopened. Merchandise received opened and/or used may be returned to sender. We will be unable to post credit to customer account if products are open or used. Once merchandise is received and processed, credit will be issued. Finalization of credit can take approximately 5-7 business days after receipt of goods into our facility.
Shortage/Warehouse Picking Error:
Shortages and Warehouse picking errors should be reported within 5 days of signed acceptance and delivery. Shortage claim will be filed with shipping facility and merchandise will be processed for reshipment at no charge to customer.
Cancellation Policy:
Cancelation Requests should be made as quickly as possible. After 24 hours of order receipt, we reserve the right to deny cancelation request.
Adjustment of Delivery Address or Refusal of Deliveries:
Orders requiring delivery address correction, after merchandise has shipped, will be assessed a 15% Re-Consignment Fee. Orders refused upon delivery, due to customer error or receiving error, will be assessed a 15% Refusal Fee. Customer will be responsible for 15% Re-Delivery Fee if reshipment is requested. Orders refused at delivery, due to damage, must be noted with Delivery Company and will be redelivered at no expense to customer. Orders unable to be delivered, due to Facility Closures or Incorrect Address provided by customer will be assessed a 10% Restocking Fee. Customer will be responsible for 15% Re-Delivery Fee if reshipment is required.
Address Correction Fees:
If any shipment has an incorrect or incomplete address, Premier will make reasonable efforts to secure the correct or complete address and will make available to the shipper the correct address. Premier may also correct or complete an address based on information obtained from the shipper or consignee. An Address Correction charge will be assessed to the shipper for an address correction or completion. An address validated by Premier may be incorrect or incomplete for purposes of completing delivery and may be corrected by Premier. Address Correction Fees will be assessed at a flat rate of $10.00 per package.
Residential Delivery Fees:
Residential deliveries will incur a flat rate $3.50 Residential Delivery Fee per package.
Point of Export Deliveries:
Orders utilizing a GSA export depot delivery location (New Cumberland Pennsylvania, Tracy California, Etc….) are considered accepted at the Point of Export on the date signed for delivery. Damage claims must be annotated at the delivery location and Premier will NOT be responsible for damage claims incurred by the Government moving the items to an overseas or stateside location. All other Terms and Conditions for Point of Export deliveries will abide by the outlined Terms and Conditions contained within Premiers’ Terms and Conditions attached here within. Returns for any reason on Point of Export Deliveries will be the customers’ responsibility to return back to our designated warehouse upon receipt of a Return Authorization Number (RMA).
Special Delivery Services:
Special Delivery Services must be coordinated with Premier prior to order placement. Orders placed with Premier are Dock to Dock deliveries. Orders that are eligible to be shipped via Ground Service (UPS, Fedex, or US Mail) will be delivered to the floor or suite number annotated on order.
Orders that exceed the limits for Ground shipments will ship via LTL or Common Carriers. UPS/Fedex/US Mail has established specific weight and size limits for the packages that you send with all UPS/Fedex/US Mail services.
Shipments larger than the limits listed below will require the use of our Common or LTL Carriers.
Packages can be up to 65 lbs.
Packages can be up to 165 inches in length and girth combined. Packages can be up to 108 inches in length.
Orders outside these size or weight restrictions will ship via Common or LTL Carriers and are Dock to Dock deliveries only. If additional services are required on these orders please contract Premier and Companies, Inc. prior to order placement. Any additional charge incurred due to Common or LTL carriers without prior notification to Premier will be customers’ responsibility.
Examples of Delivery Services that will require additional delivery costs: Lift Gate Required
Offloading of Merchandise onto Loading Dock
Inside Delivery to Floor or Suite for LTL / Common Carrier orders White Glove Inside Delivery
Stairs or Obstacles preventing normal delivery Change of delivery location at point of delivery
Excessive wait times due to security or clearance checks Re-consignment of merchandise
Special Truck Size other than Standard LTL Trailers Deliveries requiring merchandise to be palletized
Driver required to have a forklift and/or Pallet Jack on board for offloading purposes APO/FPO Delivery required
International or OCONUS Deliveries
Overnight / 2nd Day / Expedited Delivery Services
For all non-standard deliveries it is suggested that you contact Premier and Companies to ensure deliveries meet the requirements for Free Freight and that our trained and professional staff can assist you with unique or special delivery instructions. A quote can be provided for special delivery requirements. If Premier is not contacted before the placement of order it will be the customers’ responsibility to cover all verifiable shipping costs incurred by Premier due to delivery issues caused by customers’ delivery locations.
Empty Toner Return Policy:
For all Toner purchased from Premier & Companies, Inc. we will provide you a customer and Return Authorization Number and Prepaid FedEx Label for the return of the depleted toner cartridges. Proof of original purchase is required, and empty toner cartridges must be received back within 120 days of original purchase date. Depleted toner cartridges must be sent back in the original manufacturer boxing and the prepaid label and Return Authorization Number clearly visible. It is the customers’ responsibility to provide the sealed, labeled, and prepared return to an authorized FedEx representative or location. All returns received without prior Return Authorization Number and Prepaid FedEx Label will be refused at warehouse facility. Toner Return Policy only applies to Certified Original Manufacturer Toners (OEM) and is not applicable for Ink Jet, Plotter, or Specialty Ink Cartridges.
To find out if your purchase is eligible for our Empty Toner Return Policy please contact government@premierandco.com and provide your original Invoice Number and Customer PO Number and we will provide you an Empty Toner Return form to fill out and send back to us. Upon approval you will be provided directions on how to proceed with your retur
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
Pricing & Availability
Whilst we try and ensure that all details, descriptions, availability, and prices which appear on this Website are accurate, errors may occur. If we discover an error in the availability or price of any goods which you have ordered, we will inform you of this as soon as possible. We may give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
Payments
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
All credit card transactions are reviewed by a 3rd Party service for fraud. If a potential fraud risk exists, customers will be asked to prepay with a check. Please contact us with any questions.
General Information
Premier & Companies (“shop.premierandcompanies.com”) owns and operates this Website. This document governs your relationship with Premier & Companies (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions, and notices (the "Terms of Service").
By using the Services, you are agreeing to all the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
This Website may contain links to other websites (the "Linked Sites"), which are not operated by Premier & Companies. Premier & Companies has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.
Privacy Policy
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor.
With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users’ access or visit.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.
Upon request we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them, a description of information that we maintain about them. Consumers can access this information by writing to us at the above address. Consumers can have this information corrected by sending us an e-mail at the above address or calling us at the above telephone number.
Intellectual Property
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of Premier & Companies or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by shop.premierandcompanies.com and its licensors.
You may store, print, and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute, or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website, nor may you use any such content in connection with any business or commercial enterprise.